Draft for review: This policy needs checking before you rely on it. Text in [square brackets] must be replaced with your real details.
This policy applies to purchases made by trade customers through this website.
Faulty or incorrect items
If an item is faulty, damaged in transit or not what you ordered, contact us within [number] days of delivery with your order number and photos. We will arrange a replacement, credit or refund.
Change of mind
[State whether change-of-mind returns are accepted, the time limit, condition requirements, any restocking fee, and who pays return freight.]
Items that cannot be returned
[List any items that cannot be returned, for example personalised or made-to-order products.]
How to request a return
Contact us before sending anything back. We will confirm the return and tell you where to send it.
Consumer law
Purchases are made for business purposes. [Have your adviser confirm how the Consumer Guarantees Act 1993 and Fair Trading Act 1986 apply to your terms.]